Reference

How Bidjili Handles Your Personal Information

Your privacy matters to us at Bidjili, and this page explains exactly what data we collect when you use your account, how it's stored, and what rights you have over it.

Account data protectionLocal payment privacyYour rights, clearly statedBangladesh-eligible regions

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PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how we've handled your information, our support team handles privacy requests directly. We aim to respond to all data-related queries within a reasonable timeframe. Availability depends on your region and local law.

Live Chat Open the chat widget from any page on the site. Our support team handles privacy questions alongside account help during available hours.

Email Support Send your privacy request or data query to our support email address. Include your registered phone number so we can locate your account quickly.

Account Help Centre Log into your account and navigate to the Help section. From there you can submit a formal data request or correction through the account portal.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We build your account security around practical steps, not just policy statements. Here's how we actually handle your data day to day.

Encryption at Every Step Data moving between your phone and our servers is encrypted via SSL. Stored account data — including linked payment identifiers for bKash, Nagad, and Rocket — sits behind encrypted storage with access controls in place.

Cookies and Session Data We use session cookies to keep you logged in and remember your device. Analytics cookies help us understand mobile usage patterns. You can adjust cookie preferences from the settings menu in your browser or our site footer.

Retention and Deletion Active account data is kept while your account is open. When you close your account, we delete personal information on a scheduled basis, retaining only what local law requires us to hold for compliance purposes.

Requesting Changes or Access You have the right to request a copy of your data, ask us to correct inaccurate records, or request deletion where permitted. Submit requests via live chat or our support email and we'll handle them directly.

What We Collect and Why

Bidjili Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the details you provide during registration — your name, email address, phone number, and date of birth. If you make a deposit or withdrawal via bKash, Nagad, or Rocket, we also handle the transaction reference data tied

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to those payment rails. We do not store your full mobile wallet PIN or password; that stays between you and your wallet provider. We use your data to verify your identity, process payments, operate your account wallet, and communicate service updates. Usage data — pages visited,
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sessions, device type — helps us improve how the platform runs on mobile, since most of you access Bidjili through your phone. We keep data only as long as your account is active or as required under applicable law. If you close your account, we retain
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minimal records for legal compliance purposes and delete the rest on a rolling schedule. All stored data is encrypted in transit and at rest. Availability of our services, and the legal basis on which we process your data, depends on your local law and the eligible
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regions we serve.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy

Here are the questions we hear most from people in Bangladesh about how their data is handled on Bidjili.

We collect your name, phone number, email address, and date of birth at registration. If you transact via bKash, Nagad, or Rocket, we also hold the payment reference tied to that transaction.

No. We never store your mobile wallet PIN or password. Those credentials stay with your wallet provider. We only hold the transaction reference number after a payment is confirmed.

We delete personal data on a rolling schedule once your account is closed. We retain minimal records where local law or compliance obligations require it, then remove those when the retention period ends.

Yes. Contact us via live chat or our support email with your registered phone number. We'll locate your account and send you a summary of the data we hold within a reasonable timeframe.

Log into your account and visit the Help section, or reach us directly through live chat. State clearly what you'd like corrected or removed and we'll process it subject to applicable legal requirements.

Access and data rights depend on your local law and the eligible regions where Bidjili operates. If you're unsure whether the service is available in your area, check with local regulations before opening an account.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoFootball Goal Rush InfoBidjili Glossary

How Bidjili Handles Your Personal Information

Reach Us About Your Data

How We Protect and Manage Your Information

Common Questions About Your Privacy

01 What personal data does Bidjili collect when I open an account?

02 Does Bidjili store my bKash or Nagad PIN?

03 How long does Bidjili keep my data after I close my account?

04 Can I request a copy of the data Bidjili holds about me?

05 How do I ask Bidjili to correct or delete my information?

06 Does this privacy policy apply to me if I'm in Bangladesh?

Privacy Policy

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